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At Posh Abaya, we are dedicated to ensuring your satisfaction with our products. However, given that our items are made-to-order and may include custom alterations, our return and exchange policy is limited.
Please read the following terms and conditions carefully before placing an order.
Made-to-Order Products:
a. Cancellation: Made-to-order products cannot be canceled once the production process has begun. Ensure you review your order carefully before submitting.
b. Returns: Due to the custom nature of our made-to-order products, returns are accepted only if the product is defective or significantly different from the provided specifications during the order process.
c. Exchanges: If the made-to-order product does not fit properly due to a sizing error on our part, we offer exchanges only. Refunds are not possible. Contact us within 7 working days of receiving the product to assess your request on a case-by-case basis. If a claim is found to be incorrect, customers are responsible for shipping costs associated with exchange requests.
d. Payment: Made-to-order products are not eligible for Cash on Delivery (COD). Full payment must be made online.
Ready-to-Wear Products with Alterations:
a. Cancellation: Orders for ready-to-wear products with alterations cannot be canceled once the alteration process has begun. Ensure you review your order carefully before submitting.
b. Returns: Returns are not accepted for ready-to-wear products with alterations unless the product is defective or significantly different from the provided specifications during the order process.
c. Exchanges: If the altered ready-to-wear product does not fit properly due to a sizing error on our part, we offer exchanges only. Refunds are not possible. Contact us within 7 working days of receiving the product to assess your request on a case-by-case basis. If a claim is found to be incorrect, customers are responsible for shipping costs associated with exchange requests.
d. Payment: Ready-to-wear products with alterations are not eligible for Cash on Delivery (COD). Full payment must be made online.
Perfumes and Fragrances:
Due to temperature sensitivity, we do not accept returns or exchanges for perfumes and fragrances.
Standard Return & Exchange Policy for Ready-to-Wear Products:
a. Cancellation: Orders for ready-to-wear products can be canceled within 24 hours of placing the order. After this period, cancellations are not accepted.
b. Returns: Returns are accepted for ready-to-wear products within 7 working days of receiving the product. The product must be unused, unworn, unwashed, and in the same condition as received, with all original tags and packaging.
c. Exchanges: Exchanges for ready-to-wear products are accepted within 7 working days of receiving the product. The product must be unused, unworn, unwashed, and in the same condition as received, with all original tags and packaging.
Refunds:
a. Refunds will be processed within 7-14 working days after the approval of the return request.
Conditions for Return and Exchange:
a. The product must be unused, unworn, unwashed, and in the same condition as received.
b. The product must be returned with all original tags and packaging.
c. Customers must contact our customer service team to initiate the return or exchange process within 7 working days of receiving the product.
Contact Information:
To initiate the return or exchange process, please reach out to our customer service team through any of the following channels:
TALK TO US
WhatsApp Us: +971564212725
Email: Support@poshabaya.ae
By placing an order with Posh Abaya, you agree to these return and exchange terms and conditions
Posh accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective Merchant service providers. Please review respective Merchant service provider’s user agreement and privacy policy before entering any transaction. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of POSH . All refunds will be made onto the original mode of payment.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
Multi-Currency Priced Transaction.
Violation of terms of use
You understand and agree that in POSH’s sole discretion, and without prior notice, POSH may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if POSH believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of POSH, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Posh for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. POSH may release user information about you if required by law or subpoena.
